Help for players, coaches, and teams using CueIQ.
Use Support for product questions, subscription help, onboarding, analysis issues, timestamp corrections, and enterprise procurement routing. Security and privacy questions route through the private Trust Center workflow.
Contact paths
Phase 1 uses direct support routes. Production should replace this with authenticated tickets, account context, subscription entitlements, and SLA tracking.
Product support
Workspace issues, analyzed video playback, timestamp windows, player library questions, and coaching workflow feedback.
Email supportBilling support
Subscription tiers, plan changes, invoices, failed payments, paid access, and billing-account ownership.
Email billingEnterprise onboarding
Academies, teams, facilities, security questionnaires, procurement review, and custom player library needs.
Contact enterpriseCommon request types
These are the support workflows CueIQ should formalize as the product moves from local MVP to production.
Timestamp or technique correction
Report a moment where the AI timestamp, clip window, player name, or technique label needs curator review.
support@cueiq.ioSubscription or paywall help
Get help with coaching-tier access, player comparison, stroke library visibility, or plan eligibility.
billing@cueiq.ioPlaylist or video dataset help
Ask about importing curated YouTube playlists, validating video rights, or preparing a clean analysis batch.
support@cueiq.ioPrivacy and security documentation
Request access to CueIQ security, privacy, subprocessors, architecture, and compliance materials.
Open Trust CenterNeed help inside the product?
For now, include the page you were using, the video URL or player name, and what looked wrong. Later this becomes an authenticated support ticket tied to your CueIQ account.